Refund Policy​

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At Cuisine Bantu, we are committed to delivering high-quality food and exceptional service. If your experience does not meet expectations, we want to make it right.

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Restaurant Purchases

Due to food safety considerations, we generally do not accept returns of prepared food. However, we may provide a replacement, store credit, or refund when:

• An item is prepared incorrectly

• An item is missing from an order

• Food quality does not meet our standards

• An order cannot be fulfilled

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Reporting Issues

Please notify us as soon as possible and preferably within 24 hours of purchase. We may request:

• Receipt or order number

• Photos of the item

• Additional information regarding the issue

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Online Orders

Refunds for eligible online orders will be processed to the original method of payment. Processing times vary by financial institution.

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Catering Orders

Catering cancellations:

• More than 72 hours before event: Full refund

• 24–72 hours before event: Refund less incurred costs

• Less than 24 hours before event: Non-refundable

Cuisine Bantu may review exceptional circumstances on a case-by-case basis.

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Loyalty Rewards

Rewards, promotional offers, and loyalty credits generally have no cash value and are non-refundable unless required by law.

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Our Promise

Our goal is simple: if we make a mistake, we will work quickly and fairly to make it right.

For assistance, please contact: contact@cuisinebantu.com